Velrada, an NRI company and Microsoft Cloud Solutions Partner, is a connected care specialist for community and home-based care demonstrating its Digital Care Platform (DCP) at next week’s Digital Health Festival in Melbourne.

Velrada says the platform sits within the “broader healthcare trend of care”, enabling health, aged care, disability and community care providers to make the shift away from traditional “bricks and mortar” settings. 

It has been designed as a connected workflow platform covering referral intake, assessments, care planning, rostering and scheduling, billing, claims management and reporting. The platform gives providers real-time visibility of care hours, service utilisation and client budget position, helping reduce billing errors, improve funding oversight and support more accurate claiming workflows.

The platform also provides providers with live visibility into client budgets to help reduce billing errors and avoid over-servicing. 

Digital and virtual care delivery

Australian digital health executive Ian Manovel recently joined NRI’s digital health division as General Manager, Digital Health, for Australia and New Zealand. He said the DCP was built around the growing shift towards care delivered in the home and virtual environments, where providers may find challenges with disconnected systems, manual reconciliation processes and limited visibility into client funding. 

Mr. Manovel said Velrada works with clients across health services, government departments, not-for-profit providers and life sciences organisations, describing its focus as being on the “digital and virtual side” of healthcare delivery rather than traditional infrastructure projects. 

As more services work towards delivering care at home, such as aged care, postoperative care and rehabilitation programs, the Digital Care Platform provides a valuable integrated view to the care team. 

He said statistics showed, for example, that 50% of post-surgical coronary heart disease patients will be readmitted if they don’t do rehabilitation. “So using Velrada’s Digital Care Platform with a remote monitoring device provides that two-way connectivity through the FHIR integration to make sure that they can be clinically monitored but still be in the home,” he said.

GM to present at DHF

Velrada General Manager Healthcare & Non-profit, Roman Antchik will give an address at the Digital Health Festival 2026 on May 21 on the topic “From pilots to practice; why digital health breaks and how to build technology that survives reality”.

As context, he said many not-for-profit providers are highly committed to delivering quality care, but lack the digital systems needed to provide operational oversight, funding visibility and integrated workforce coordination. 

Mr. Antchik said, “Over-servicing is one example of a major problem. Because providers often lack real-time visibility into client budget utilisation, staff may continue delivering services without knowing whether allocated funding has already been exhausted.”

He said Aged Care Act reforms had introduced “far more granular reporting obligations” for providers seeking to submit claims. “This affects the entire operational chain, including how providers quote for services, create care packages and determine the types of services delivered.

“The DCP is an end-to-end operational platform covering marketing and lead generation, referral intake and triage, onboarding, service setup, care planning, risk assessment, care delivery and monitoring, billing, claims management, and transition or re-entry processes. 

“While many smaller applications cover isolated functions, few products currently address the entire workflow spectrum in a single integrated environment.”

He added that DCP is highly relevant to adjacent service models such as disability support and NDIS, where providers face similar operational challenges: managing participant intake, service agreements, care and support plans, rostered services, mobile workers, compliance, funding, claims and outcomes reporting.

Addressing rostering complexity

PowerRoster™ is Velrada’s workforce management and rostering tool, developed to manage complex healthcare and community care workforces operating under awards, enterprise agreements, and compliance obligations. 

PowerRoster™ gives organisations real-time visibility into workforce availability, skills, and constraints, and uses AI to help you make faster decisions and deliver more efficient, demand-driven service. Rather than treating care management, scheduling, reporting and funding as separate processes, DCP connects them into a single digital workflow. This enables providers to improve service responsiveness, reduce administrative effort, support mobile and distributed workforces, and make better use of data across clinical, operational and funding processes.

Velrada has positioned the platform as future-ready from an interoperability perspective, describing DCP as FHIR-ready compared with many older healthcare systems still reliant on legacy HL7 Version 2 integrations. 

Anglicare success

Velrada has extensive experience delivering Microsoft-based care platforms for major Australian care providers. This includes supporting Anglicare At Home with Dynamics 365 and Power Apps capabilities for mobile care workers and connected service delivery. Read the full story.

Velrada’s Digital Care Platform builds on this sector experience, combining Microsoft platform capability, healthcare delivery patterns and Velrada’s own accelerators to help providers manage intake, care planning, workforce coordination, billing, claims and reporting in a more integrated way. 

Ian Manovel said, “Healthcare is moving beyond bricks-and-mortar delivery models, and providers need platforms designed for mobile, virtual and community-based care from the ground up, not retrofitted legacy systems.”

As a Microsoft Cloud Solutions Partner with deep Microsoft cloud capability and local healthcare expertise, Velrada works in partnership with NRI to support providers transitioning to more flexible, digitally enabled models of care.

Visit the Velrada team at the Digital Health Festival, booth 1308.