MEDITECH has announced it is growing its Expanse AI portfolio to further improve the clinician experience, empower patients, and maximise financial performance. One of the solutions it will demonstrate at the Digital Health Festival in Melbourne next month is the introduction of native ambient intelligence for physicians and nurses.
Native ambient intelligence solutions will be integrated within the workflows of the Expanse Now mobile app for physicians and Expanse Point of Care app for nurses.
MEDITECH says the fully integrated solutions reduce documentation burden by capturing conversations in real time, automatically generating clinic visit notes and inpatient assessments, and queuing next steps in workflow.
Strategic use of AI
MEDITECH Chief Nursing Executive Cathy Turner said, “MEDITECH has been strategic in its application of artificial intelligence, focusing on areas where it can improve care delivery most.
“By integrating ambient listening into MEDITECH Expanse Point of Care, we’re helping our nurses capture assessment data through natural conversation. This is not just about efficiency, but it is a meaningful step toward supporting the human connection that’s at the center of exceptional nursing care,” Ms Turner said.
The native nursing ambient intelligence solution enables more face time with patients by automatically parsing patient interactions directly into the appropriate assessments, which can then be reviewed and edited before filing.
Nurses are prompted with an up-to-date checklist of documentation status to ensure all components of an assessment are complete, and will be able to query for key information to receive timely suggestions for care.
Additional AI solutions to be demonstrated at DHF26 are:
MyHealth Assistant – An intuitive, AI-powered assistant integrated into the MyHealth patient portal that provides personalised and immediate support. The chatbot uses conversational AI to seamlessly interact via text or voice to navigate the portal, locate health information, and schedule appointments. The self-service features improve patient engagement and reduce administrative burdens, including office calls and appointment scheduling.
Ask Expanse – An interactive AI-powered tool that enables clinicians to ask questions via a chatbot interface at the point of care. This allows for an in-depth exploration of the patient’s record, such as querying for specific summaries or asking clinical questions. From this intelligent interface, clinicians can move seamlessly from data retrieval to agentic administrative actions, such as generating a referral letter.
Claim Denial Agents – An agentic AI-powered solution to streamline claim denial management and the appeals process. After a denial is posted, the agent automatically researches the root cause, identifies denial trends, and uses success-likelihood modeling to prioritise staff efforts. It then generates a proposed action plan and drafts an evidence-based appeal with clinical data extracted from the EHR. This significantly reduces administrative burden while improving the speed, accuracy, and effectiveness of revenue recovery.
Learn more at DHF26 booth #909.
