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HealthLink swoops on Telstra Health’s secure messaging and eReferrals business

16 January 2024
By Kate McDonald
Image: iStock

Secure messaging market leader HealthLink has acquired Telstra Health’s secure messaging and eReferrals portfolio, which includes the Argus secure messaging service used widely in general practice and the ConnectingCare web-based based eReferrals delivery platform.

The sale also includes Telstra Health’s eReferrals brand. Telstra Health and HealthLink have set up a transition plan and are promising a smooth transition for users with no disruption to services or support.

A Telstra Health spokesperson said Argus users will receive the same level of support through HealthLink, including access to the HealthLink nationwide network.

“They can also anticipate benefits from HealthLink’s substantial investments in its technology platforms, particularly in API and FHIR-based messaging solutions,” the spokesperson said.

Telstra Health’s hospital care executive Chris Norton said the decision was consistent with Telstra Health’s strategy of focusing on the development of its clinical and interoperable solutions, and partnering where it makes the most sense.

Telstra Health first acquired Argus and ConnectingCare when it bought DCA Health, later known as HealthConnex and also responsible for developing the National Health Services Directory, in 2013. The secure messaging software first began to be developed back in 2001 and was launched in 2004.

ConnectingCare was aimed at community care organisations and allied health practitioners who don’t have a clinical system but who want to send and receive standardised eReferrals. The two brands have been interoperable for close to a decade.

HealthLink is now part of Clanwilliam ANZ along with the Konnect NET medical information request platform for insurers, Toniq pharmacy software and MBS anaesthetic private practice software. (Pulse+IT is also part of the Clanwilliam Group.)

In addition to medical practice secure messaging, HealthLink has provided its secure messaging, eReferral and SmartForms solutions for NSW Health’s Engage Outpatients program, the My Aged Care eReferral SmartForm, and the SA Health statewide eReferrals program.

Clanwilliam Australia managing director Dave Young said his priority was to ensure a seamless transition for new new customers. “We are committed to maintaining the high standards and quality of service that they are used to, as well as offering new and innovative solutions to our expanded customer base,” Mr Young said in a statement.

“We are currently investing substantially in our technology platforms, particularly in API and FHIR based messaging solutions, strategically aligning ourselves with national digital health strategies.”

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