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Opinion: AI won’t replace the human touch in aged care if we build it right

17 August 2026
By Imtiaz Bhayat, Chief Information Officer, Regis Aged Care, and Jessica Finn, ANZ Industry Lead, Health, Cognizant
As AI gradually becomes part of everyday operations in the Australian aged care sector, we’re seeing growing anxiety that the more efficiencies we try to drive with AI in aged care homes, the less human they may feel. Of course, aged care is the last place efficiency should overtake connection, where sometimes all residents need […]

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