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Hayylo integrates with Umps for Support At Home program

16 November 2022
 min read time 
Kate McDonald
Old Lady at Katherine Hospital

Aged care technology vendors Hayylo and Umps have announced a partnership to integrate their technologies for the new Support at Home reforms, which are due to begin in 2024 and will replace Commonwealth-funded home care packages.

The integration will bring together Hayylo’s care communication platform with Umps new Umps Link smart home and personal alarm technology.

Hayylo is a customer service platform purpose-built for the care sector that enables teams to stay on top of escalating demands across community care. It is integrated with other care management platform such as Telstra Health and Lumary.

Umps Link is a new offering from Umps Health, which began as a smart home sensor provider. Umps Link involves a personal alarm and wellbeing monitoring solution over a single smart home platform.

Care insights generated by the Umps Link will be available natively in the Hayylo platform, the companies say, enabling care providers to embed the information into their operating model.

Hayylo customers will also be able to engage clients directly through the Umps Link Hub, opening a new communication channel that doesn’t rely on people to answer their phone or check an SMS.

Hayylo CEO Greg Satur said the Umps integration would complement Hayylo’s customers by allowing them to understand more about what’s happening in the home and provide a simple channel for clients to engage with their providers digitally.

Umps CEO Adam Jahnke said his company was working closely with care providers as they prepare for Support at Home, and as new guidelines are made available about the implications on service models.

“In addition to new funding proposed for remote monitoring, technology can play a key role in workforce management and developing care plans that evolve as people’s needs change,” Mr Jahnke said in a statement.

“Our partnership with Hayylo means that Hayylo and Umps customers will be able to build efficient workflows on top of our real-time insights. Ultimately, this will lead to better care outcomes and less waste.”

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