CareRight has launched the Care Encounter Manager, now available as part of the CareRight platform – a new capability enabling multidisciplinary healthcare teams to manage the complete patient encounter through a single, connected workflow.
Across many healthcare settings, delivering coordinated care involves multiple clinicians, workflows and touchpoints. However, documentation, communication and clinical handovers are often fragmented across different systems, forms and teams.
CareRight director Tim Macdonald said, “Healthcare is delivered through encounters – not isolated forms or disconnected systems.
“The Care Encounter Manager gives providers a practical way to manage every stage of the patient encounter within one connected workflow. It improves visibility, strengthens collaboration and aligns the technology with how care is actually delivered,” he said.
“Take a day hospital, for example. A patient encounter may progress through pre-admission, admission, pre-operative assessment, anaesthesia, theatre, recovery and discharge. At each stage, different clinicians contribute information, yet records are often captured in separate forms and systems, creating duplication, limiting visibility and increasing the risk of communication gaps.
“The Care Encounter Manager addresses this challenge by bringing the entire patient encounter into one connected, appointment-linked workflow, giving every authorised member of the care team real-time access to a single, evolving patient record.”
Fragmented Processes to Connected Encounters
CareRight says rather than switching between multiple forms or systems, clinicians work from one evolving encounter record that reflects the patient’s progress in real time.
This provides:
- One connected encounter
- One shared patient record
- One source of truth across the multidisciplinary team
Doctors, nurses, allied health professionals and administrative staff all contribute to the same encounter record as care progresses, improving visibility, reducing duplication and strengthening clinical handovers.
Mr Macdonald said, “The Care Encounter Manager has been designed to reflect how healthcare is actually delivered—not force organisations into rigid workflows.
“Each organisation can configure its own encounter workflow using CareRight technology, allowing the platform to align with existing clinical and operational practices.
“Throughout the encounter, clinicians can access assessments, forms and documentation relevant to each stage of care. Information already captured is automatically available to authorised users, supporting progressive documentation rather than isolated data entry. The result is an adaptable, practical, flexible and scalable approach to managing complex patient encounters.”
Better Outcomes
By bringing the entire patient encounter together, the Care Encounter Manager helps healthcare providers:
- Reduce administrative duplication
- Improve patient safety through real-time visibility
- Strengthen multidisciplinary collaboration
- Standardise clinical workflows
- Deliver a more connected patient experience
The capability is ideally suited to day hospitals, procedural clinics, multidisciplinary specialist services and other organisations managing complex patient encounters.
