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Western Sydney LHD rolls out Australian-first patient experience technology

17 January 2017
By Kate McDonald

Western Sydney Local Health District (LHD) has launched a new patient experience digital platform at Westmead and Auburn hospitals that can capture patient feedback in real time and allow it to be instantly analysed by staff.

Based on the UK's MES Experience technology that has been brought to Australia and customised by Sydney patient experience and analytics firm Energesse, Western Sydney LHD is today officially launching it as the My Experience Matters survey.

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