Sydney-headquartered patient experience and analytics firm Energesse is rolling out its MES Experience real-time patient feedback program to hospitals in the South Western Sydney Local Health District following positive results from its first implementation at Western Sydney LHD.

Patient experience platforms are increasingly being used worldwide to provide real-time data to frontline staff and healthcare managers. Energesse has customised its platform for the Australian setting based on the Membership Engagement Services (MES) system used by the UK's National Health Service and implemented it at Westmead, Blacktown, Mt Druitt and Auburn hospitals starting from January 2017.