On 20 March 2020, Australia closed its international borders as case numbers of COVID-19 exploded around the globe. Fifteen months later, NSW Health has still not been able to deliver a robust booking system to support the state’s vaccination efforts, with the current mashup of hastily implemented technology riddled with problems.
As is also the case for other Australians, to attempt to book their vaccination, NSW residents start their digital journey at the HealthDirect website where they input some basic information into an online Vaccine Eligibility Checker.
