The Victorian Department of Health and Human Services (DHHS) hopes to begin standardising its telehealth services, look at developing a statewide telehealth capability and make telehealth a routine method of delivering care over the next four years.

In 2016, DHHS engaged PwC to conduct a strategic options assessment of Victorian telehealth, which led to the development of a business case to support a statewide telehealth capability that the department hopes to implement.