The Department of Human Services (DHS) has developed a new video conferencing app that can link up hard of hearing customers with a remote Auslan interpreter when attending a DHS service centre for Medicare, aged care, Centrelink or any other departmental inquiries.

Called Express Plus Connect, the technology is being trialled at 33 departmental sites around the country in partnership with Deaf Services Queensland, which has run an Auslan video remote interpreting (VRI) service called Auslan Connections for some years.