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ANAO investigating the implementation of myGov

8 March 2016
By Kate McDonald

The Australian National Audit Office (ANAO) is looking for public contributions to a performance audit it is conducting into the implementation of the myGov digital services platform by the Department of Human Services (DHS).

To be tabled later this year, the audit will involve an independent and objective assessment of the administration of myGov, which has come in for sustained criticism about usability and stability problems for many of its elements, including early difficulties signing on to the PCEHR – now known as My Health Record – and freezes and drop-outs when trying to lodge tax returns or Centrelink information.

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