A survey of attitudes towards the My Aged Care system has found that care recipients have a positive view of the service and aged care in Australia in general, but that GPs were only moderately satisfied with how the new centralised referral process helped them refer patients and aged care assessors and providers were dissatisfied with the quality of client information being provided.

The survey found that overall satisfaction with the central 'match and refer' role of My Aged Care was moderate, with 41 per cent of service providers and health professionals indicating satisfaction, but while most found dealing with the contact centre to be a pleasant and informative experience, the appropriateness of the outcome for the client was seen as poor by a large minority.