Rauland Australia and New Zealand today launched a new dedicated aged care platform Concentric Care Unify, at the ITAC Conference 2026, in Brisbane.

The platform was designed to address the persistent challenge of fragmentation by unifying messaging, alerts and analytics into one central place simplifying communication, workflows and reporting for residential aged care providers.

Rauland says across Australia and New Zealand, aged care providers are increasingly constrained by disconnected systems managing critical care challenges such as falls, wandering, staff communication and reporting.

“The result is operational inefficiency, inconsistent data, delayed response times and limited visibility across sites – at a time when expectations for compliance, safety and care quality have never been higher.”

Concentric Care Unify has been purpose-built to resolve this complexity. By bringing critical workflows into a single, intelligent platform, it enables providers to streamline operations, strengthen governance and empower care teams with timely, actionable information.

 “Providers don’t need more technology, they need better-connected technology”, Rauland Australia and New Zealand General Manager – Aged Care Jessica Poy said. 

“Concentric Care Unify removes the friction caused by multiple fragmented, standalone systems and replaces it with a unified, intuitive platform that supports faster decision-making, reduces administrative burden and enables staff to focus on what matters most – delivering quality care.”

An advanced messaging engine intelligently routes alerts, manages escalation pathways and enables multi-channel communication across mobile devices, wearables and on-site systems. This is complemented by a powerful analytics layer, delivering real-time dashboards, cross-site visibility and compliance-ready reporting.

In a statement, Rauland Australia and New Zealand said the platform was designed to deliver measurable impact across key operational areas:

• Improved response times, with alerts directed to the right staff at the right time
• Reduced manual processes, through automation and standardised workflows
• Greater organisational visibility, including multi-site benchmarking and performance insights
• Enhanced resident experience, supporting quieter, more home-like environments
• Stronger compliance and audit readiness, underpinned by consistent, traceable data

“Concentric Care Unify is built on an open, interoperable architecture, enabling seamless integration with existing nurse call systems and broader facility infrastructure. This ensures providers can extend the value of their current technology investments while modernising their operational backbone”.

Rauland says for “multi-site healthcare providers, having all their existing systems connected and visible through one central platform can been a game-changer – for staff and for the residents in their care”.

One client, Apollo Care Alliance Chief Governance Officer Kylie Radburn said,  “Our objective was to integrate technology in a way that streamlines the way staff work and optimise care outcomes for residents. Rauland’s solution has delivered on both, improving safety and reporting along the way.”

The event continues through May 7. Aged care providers attending ITAC 2026 are invited to experience Concentric Care Unify firsthand at booth 57.

Pulse+IT is an official media partner for ITAC 2026.