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Q+A: From multiple systems to one – Lifeline’s digital transformation

3 November 2026
By Pulse+IT
Australian crisis support organisation Lifeline has reduced the time volunteers spend logging into systems before their shifts from as much as 15 minutes to just a few minutes, following a migration to the Genesys Cloud platform. The organisation, which receives a call to its crisis support line every 29 seconds, has consolidated its voice, text […]

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