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Best Practice defends its concerns over Heidi II

4 November 2026
By Reesh Lyon
Best Practice Software has defended its decision to prohibit the use of Heidi Health’s new AI agent Heidi II with Bp Premier, alleging concerns about patient safety, data security and the ability of the technology to operate autonomously within clinical software. Best Practice issued a critical alert to customers on October 29, advising that using […]

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