The funsters behind the popular Smiley customer feedback system have launched a new touchscreen version that will allow hospitals and healthcare organisations to delve deeper into the whys and wherefores of positive and negative feedback from patients.

Used throughout the world and in a number of industries, the technology was developed by two Finnish software developers in 2009 and is used in the healthcare sector to monitor patient satisfaction with elements such as waiting time and communication with clinicians as well as visitor feedback.

The technology is distributed in Australia and New Zealand by Auckland firm Push My Button and is used by Auckland and Waitemata DHBs and Compass Health general practices, as well as Alfred Health in Melbourne and some PHNs taking part in the Health Care Homes trial in NSW.