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Pandemic ripe for surveying patient experience

16 July 2021
 | 1 comment
By Kate McDonald

Our blog from last week on the difficulties some people have had trying to find and book in for a vaccination took on extra meaning this week, as metropolitan Sydney’s outbreak worsened and Melbourne snapped into a hopefully short and sharp lockdown. Vaccination is the key to all of us getting out of this, but besides the problem with adequate supply in Australia and late supply in New Zealand, it’s our IT systems that we are relying on to help us navigate our way out of disaster.

NSW Health’s systems are among those that have come in for a lot of criticism, and confusion still reigns over what exactly they plan to do about it, but we have also been closely watching what each state and territory in Australia is doing, along with the national system in New Zealand.

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